Frequently Asked Questions

“Horizon helps people heal. It’s important because we need organizations like Horizon Housing to make sure everyone is taken care of.”
- Horizon Resident
Horizon Housing

Frequently Asked Questions

Take a look at Horizon Housing’s Resident Handbook for detailed information.

How can I apply for tenancy with Horizon?

For most of our properties, we do not accept direct applications from prospective residents. Please contact one of our partner agencies to obtain a referral.

Our mixed-income properties are an exception; for these properties, we advertise directly on rental websites. To inquire about our mixed-income properties, reach out to

How can I obtain tenant insurance?

For information or to register for tenant insurance, please call 403-297-1721.

What methods do you have for rent payment?

The easiest way to pay rent is through our Personal Pre-Authorized Debit Plan. Rent can also be paid by cheque, debit machine and money order. We do not accept cash payments for rent.

What types of homes are available at Horizon?

We own and operate 12 multi-family apartment buildings and nine supported homes. Please visit our properties page for more information.

How are your properties maintained?

We are committed to providing quality homes for our residents while still ensuring long-term sustainability of our buildings and operations. We continually reinvest in our properties which is made possible by carefully managing our finances.

What day is my rent due?

Rent is due on the first of every month.

Are we allowed pets?

All of our apartment buildings are pet-friendly, but a pet application is required. If you would like to apply to have a pet, please complete and submit a Pet Application Form before adoption.

Do any buildings have underground parking?

Buildings with underground parking are Horizon 14, Horizon Ridge, Horizon View, Horizon West and The Elan.

Are all of your properties subsidized, or do you have market tenants?

All of our buildings have units that are below market and some are a combination of below market and market units.